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Report vulnerability
When reporting a vulnerability, this person making the report understands that the vulnerability must be treated with due care and confidentiality, provide real and secure information and commit to monitoring Lightera´s entire treatment process, not sharing the tracking ID provided to third parties. Be aware of our disclosure channels and do not use any unofficial source from Lightera to send data regarding this possible vulnerability. Lightera is not responsible for any damages caused due to loss or sharing of the tracking ID, or those caused due to incorrect disclosure in other channels in respect of the vulnerability found.
Report not found
Tickets that are not related to a vulnerability should be consulted through Technical Support.
How can a vulnerability be described?
To report a vulnerability, make sure to include the following points:
1. Description of potential vulnerability;
2. Description of the steps to reproduce the problem;
3. History of attacks that occurred;
4. Other known/affected versions;
5. Detailed technical description of the vulnerability;
6. Other service(s), product(s) and solution(s) affected.